Planned Water Supply Interruption in the North, Central, South and Inner West Supplied Areas of eThekwini

Umngeni Water has planned a 19-hour shut on their raw water conveyance line to repair a failed scour valve. This will result in a 50% reduced treatment capacity from Durban Heights waterworks that supply most areas in Durban.

This shut will allow only 280Ml/day of water to be treated for distribution to eThekwini Water and Sanitation customers as opposed to an average of 550Ml/day. This is minor works to be done and we urge you to plan to be without water for only a short period until the system can be recharged to its full supply. Risk assessments have been carried out and if this repair is not carried out, we risk an emergency where further failure could result in two months’ shortage of supply.

The shut is planned to start on the 25th of February 2021 at 01:00am and end on 25 February at 20:00.

EThekwini Water and Sanitation Unit will be implementing intermittent closing of strategic reservoir outlets to protect the network systems during the 19 hours and upon recovery of the system.

Areas to be Affected with Water Supply Outages/Low Pressure/Intermittent supply:

  1. Northern Aqueduct Supplied Reservoirs and Areas

The areas or suburbs that will be affected by this outage in the northern region are as follows;

  • Aloes
  • Avoca
  • Phoenix
  • Mount Moriah
  • KwaMashu
  • Ntuzuma
  • Inanda
  • Mzinyathi
  • Etafuleni
  • Newlands
  • Effingham
  • Mountview
  • Trenance
  • Oaklands
  • Buffelsdraai
  • Parkgate
  • Amaoti
  • La Lucia
  • Gateway
  • Glenashely
  • Beachway
  • Umhlanga
  • Durban North
  • Seacow Lake
  • Springfield
  • Mt Edgecombe
  1. Southern Aqueduct Supplied Reservoirs and Areas
  • Northdene
  • Queensburgh
  • Malvern
  • Chatsworth
  • Shallcross
  • Savanah Park
  • Parts of Nagina
  • KwaSanti
  • Mawelewele
  • Welbedatch East
  • Welbedatch West
  • Luganda
  • Inteke
  • Klaarwater
  • Montford
  • Risecliffe
  • Moorton
  • Crossmoor
  • Woodhurst
  • Arena park
  • Umlazi
  • Nsimbini
  • Folweni
  • Golokodo
  1. Southern Aqueduct, Westville Reservoirs & Supplied Areas
  • Westville
  • Dawncliffe
  1. Durban Heights reservoir 1 Supplied areas
  • Pinetown
  • Sarnia
  • Westmead
  • Nazareth
  • Mosley Park
  • Cowies Hill
  • Kwadabeka
  • Clermont
  • Berkshire downs
  • New Germany Industrial

Consumers are urged to reduce consumption by 50% during the week of this shut (1 day prior to the shut date and 3 days after the shut date), the following water usage activities are prohibited during the week of the shut;

  • No watering of gardens
  • No car wash
  • No filling of pools

All queries regarding water supply must be referred to our Call Centre on the following numbers;

Contact Centre Toll-free Number: 080 311 1111

WhatsApp Fault Reporting Line: 073 148 3477

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